UNICEF UK is hiring a qualified Supporter Care Advisor located in London. He/She will effectively respond to all enquiries, req uests for information and complaints received into Supporter Care team via the appropriate channel (phone, email, web and social), taking ownership of these enquiries and seeing them through to successful resolution in a personalised tone. Additionally the successful candidate will maintain database records of enquiries received and the corresponding response on the supporter database, ensuring that the all data entered is administered accurately. The successful candidate will also provide an exceptional standard of service to supporters and use of further engagement techniques to engage, inspire and motive people to fundraise and campaign for UNICEF UK, whilst recognising their value and contribution. To apply for this position fluency is required in English. The deadline for this vacancy is 30. June 2016.
UNICEF is hiring a qualified Investigation Officer (P-2) located in New York. The successful candidate will perform forensic analysis of data to support investigations: Secure, organize and analyze complex and voluminous sets of documents and facts to identify indicators of fraudulent activities. The main duties of this vacancy also include to maintain the Investigations Database: Maintain the restricted-access database used by the Investigations Section to receive, log, provide status reports of all complaints of suspected fraud, abuse of authority, mismanagement, harassment (including sexual harassment), and/or retaliatory actions in or affecting UNICEF. When necessary, follow up with other OIAI (Office of Internal Audit and Investigations) Investigations Specialists to obtain missing information in order to ensure the database is complete and accurate at all times. The successful applicant will also prepare Statistical Reports and Analyses on Investigation Cases: Periodically, and upon request by Investigation Section team members or Director, conduct quantitative and qualitative analyses of investigation cases and prepare statistical and other reports. Periodically, and upon request, advise and/or prepare reports for the Chief of Investigations or Director on issues and trends emerging from the data analyses. She/He will have a first-level university degree (Bachelor`s) in Investigations, Audit, Law, Criminal Justice, Business Administration, Financial Administration, or directly related technical field(s) is required. A minimum of two (2) years of relevant work experience, at the national and international levels, in investigations – including maintaining relevant databases, performing quantitative and qualitative analyses, and preparing clear and concise reports for a variety of audiences is required. To apply for this position fluency is required in English (written and verbal). The deadline for this vacancy is 8. July 2016.
UNICEF is offering a position as Child Protection Specialist, P-3 situated in South Sudan. The main duties of this vacancy include to support the preparation/design and conduct/update of situation analysis for the child protection programs/projects and/or sector to ensure that current comprehensive and evidence based data on child protection issues are available to guide UNICEF’s strategic policy advocacy, intervention and development efforts on child rights and protection and to set program priorities, strategies, design and implementation plans. Additionally the successful candidate will participate in strategic program discussion on the planning of child protection programs/projects. The successful candidate will establish specific goals, objectives and strategies and implementation plans for the sector/s using results-based planning terminology and methodology (RBM). She/He will have an Advanced University Degree in International Development, Human Rights, Psychology, Sociology, International Law and other Social Science field is required. A minimum of 5 years of professional experience in social development planning and management in child protection and/other related areas at the international level some of which preferably were served in a developing country is required. To apply for this position fluency is required in English. The deadline for this vacancy is 21. June 2016.